Cookie Policy

Last updated: August 7, 2025

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

2. How We Use Cookies

BI FLEXI SUPPORT LTD uses cookies to enhance your browsing experience and improve our services. We use cookies for the following purposes:

To remember your preferences and settings
To improve website functionality and performance
To analyze website traffic and usage patterns
To provide relevant content and advertisements
To ensure website security

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable basic functions such as page navigation and access to secure areas of the website.

Cookie Name	Purpose	Duration
session_id	Maintains user session	Session
csrf_token	Security protection	Session
cookie_consent	Remembers your cookie preferences	1 year

3.2 Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often and if they receive error messages.

Cookie Name	Purpose	Duration
_ga	Google Analytics - Distinguishes users	2 years
_gid	Google Analytics - Distinguishes users	24 hours
_gat	Google Analytics - Throttles request rate	1 minute

3.3 Functional Cookies

These cookies enable the website to provide enhanced functionality and personalization based on your interactions.

Cookie Name	Purpose	Duration
user_preferences	Stores user preferences	6 months
language	Remembers language preference	1 year

4. Third-Party Cookies

We may use third-party services that place cookies on your device. These include:

Google Analytics: For website analytics and performance monitoring
YouTube: For embedded video content
Content Delivery Networks (CDNs): For faster content delivery

5. Managing Your Cookie Preferences

5.1 Cookie Consent Banner

When you first visit our website, you will see a cookie consent banner allowing you to accept or decline non-essential cookies.

5.2 Browser Settings

You can control cookies through your browser settings. Most browsers allow you to:

View what cookies are stored on your device
Delete cookies individually or all at once
Block cookies from specific websites
Block third-party cookies
Clear all cookies when you close your browser

5.3 Browser-Specific Instructions

Google Chrome

Settings → Privacy and security → Cookies and other site data

Mozilla Firefox

Settings → Privacy & Security → Cookies and Site Data

Safari

Preferences → Privacy → Manage Website Data

Microsoft Edge

Settings → Cookies and site permissions → Cookies and site data

6. Cookie Preference Center

7. Impact of Disabling Cookies

If you disable cookies, some features of our website may not function properly:

Form submissions may not work correctly
User preferences will not be remembered
Some interactive features may be disabled
Website performance may be affected

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website.

9. Contact Us

If you have any questions about our use of cookies, please contact us:

BI FLEXI SUPPORT LTD
Email: [email protected]
Address: 22 Bramble Way, LE3 2GY LEICESTER
Registration Number: 10357750